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Microsoft certification MB2-700 questions and answers 70-385 test questions
MB2-700 Exam Name: Microsoft Dynamics CRM 2013 Applications
70-385 Exam Name: Recertification for MCSE: Messaging
NO.1 A company has resellers who purchase routine support cases at no
cost.
A reseller plans to purchase additional support cases at a
cost.
What should you create?
A. A contract template
B. An
incident-based template
C. A contract allotment
D. A time-based
template
Answer: B
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NO.2 What role do keywords play in the Knowledge Base?
A.
Keywords are used to search for articles.
B. Keywords are only used to manage
the Knowledge Base.
C. Keywords define the subject tree.
D. Keywords
relate similar cases to each other
Answer: A
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NO.3 You schedule time off for a resource in
Microsoft Dynamics CRM. How are the affected days
displayed in the service
calendar?
A. as a green block
B. as a red block
C. as a blue
block
D. as an orange block
Answer: B
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NO.4 Which service schedule component should you use to
measure skill levels?
A. resource group
B. capacity planning
C.
resources
D. selection rule
Answer: B
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