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NO.1 Who conducts the "first party audit"?
A. Other persons on behalf of the Customer
B. The IT Service Management organization itself
C. An external independent organization
D. Customers of the IT Service Management organization
Answer: B

ISO20KF Blueprint   

NO.2 Which of the following is Problem Management primarily concerned with?
A. Looking at the cause of Incidents
B. Looking at the Change Plan
C. Looking at Security Plans
D. Looking at the Release Strategy
Answer: A

ISO20KF Exams