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NO.1 Which process is responsible for the availability, confidentiality and integrity of data?
A. Service asset and configuration management
B. Service catalogue management
C. Change management
D. Information security management
Answer: D

NO.2 The BEST description of an incident is:
A. An unplanned disruption of service unless there is a backup to that service
B. Any disruptionto service whether planned or unplanned
C. Any disruption to service that is reported to the service desk, regardless of whether the service is
impacted or not
D. An unplanned interruption to service or a reduction in the quality of service
Answer: D

ITIL Practice Exam   

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