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NO.1 At which stage of the service lifecycle should the processes necessary to operate a new service
be defined?
A. Service transition: Plan and prepare for deployment
B. Service operation: IT operations management
C. Service design: Design the processes
D. Service strategy: Develop the offerings
Answer: C
NO.2 Which one of the following do technology metrics measure?
A. Customer satisfaction
B. Processes
C. Components
D. The end-to-end service
Answer: C
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