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Microsoft Dynamics CRM 2013 Applications

Manage service cases (15?20%)

Manage the knowledge base (5?10%)

Manage queues and contracts (10?15%)

Manage service scheduling (10?15%)

Manage leads and opportunities (15?20%)

Manage sales (15?20%)

Manage analysis and reporting features (15?20%)

Instructor-led training

Who should take this exam?

This exam is intended for individuals who plan to implement, use, maintain, or support Microsoft Dynamics CRM 2013 applications in their organizations. This audience typically includes service schedulers, administrators, office managers, executives, and consultants who want to demonstrate foundational understanding of the application functionality.

Candidates should have a basic knowledge of Microsoft Dynamics 2013 CRM applications, features, and functionalities.