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NO.1 What type of services are NOT directly used by the business but are required by the service
provider to deliver customer facing services?
A. Component services
B. Business services
C. Customer services
D. Supporting services
Answer: D

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NO.2 What is the BEST description of the purpose of the service operation stage of the service
lifecycle?
A. To deliver and manage IT services at agreed levels to business users and customers
B. To design and build processes that will meet business needs
C. To proactively prevent all outages to IT services
D. To decide how IT will engage with suppliers during the service lifecycle
Answer: A

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