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640-461 ICOMM
Introducing Cisco Voice and Unified Communications Administration

Exam Number 640-461 ICOMM v8.0
Associated Certifications CCNA Video
CCNA Voice
Duration 90 minutes (60-70 questions)
Available Languages English and Japanese


The Introducing Cisco Voice and Unified Communications Administration (ICOMM v8.0) 640-461 exam is associated with the CCNA Voice certification. This exam tests a candidate's knowledge of the architecture, components, functionalities, and features of Cisco Unified Communications solutions. It also tests the knowledge needed to perform tasks such as system monitoring, moves, additions and changes on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. Candidates can prepare for this exam by taking the Introducing Cisco Voice and Unified Communications Administration (ICOMM v8.0) 640-461 course.

Exam Topics
The following topics are general guidelines for the content likely to be included on the Introducing Cisco Voice and Unified Communications (ICOMM) v8.0 exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.
Describe the characteristics of a Cisco Unified Communications solution

Describe the Cisco Unified Communications components and their functions
Describe call signalling and media flows
Describe quality implications of a VoIP network

Provision end users and associated devices

Describe user creation options for Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
Create or modify user accounts for Cisco Unified Communications Manager
Create or modify user accounts for Cisco Unified Communications Manager Express using the GUI
Create or modify endpoints for Cisco Unified Communications Manager
Create or modify endpoints for Cisco Unified Communications Manager Express using the GUI
Describe how calling privileges function and how calling privileges impact system features
Create or modify directory numbers
Enable user features and related calling privileges for extension mobility, call coverage, intercom, native presence, and unified mobility remote destination configuration
Enable end users for Cisco Unified Presence
Verify user features are operational

Configure voice messaging and presence

Describe user creation options for voice messaging
Create or modify user accounts for Cisco Unity Connection
Describe Cisco Unified Presence
Configure Cisco Unified Presence

Maintain Cisco Unified Communications system

Generate CDR and CMR reports
Generate capacity reports
Generate usage reports
Generate RTMT reports to monitor system activities
Monitor voicemail usage
Remove unassigned directory numbers
Perform manual system backup

Provide end user support

Verify PSTN connectivity
Define fault domains using information gathered from end user
Troubleshoot endpoint issues
Identify voicemail issues and resolve issues related to user mailboxes
Describe causes and symptoms of call quality issues
Reset single devices
Describe how to use phone applications