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Exam Name: Microsoft Dynamics CRM Application

Microsoft MB2-704 exam cram, MB2-704 free demo download pdf braindumps

NO.1 You are a sales representative at a trade show.
A trade show attendee leaves a business card at your company's booth.
You need to enter the attendee's information into Microsoft Dynamics CRM for the sales team to
qualify.
Which record type should you create?
A. Lead
B. Account
C. Contact
D. Opportunity
Answer: A
Explanation:
Ref: http://msdn.microsoft.com/en-gb/library/gg328442.aspx

NO.2 A customer can use 80 hours of phone support and 20 hours of email support, according to
the agreement you set up with this customer.
You need to configure an entitlement.
What should you do?
A. Create an entitlement, and link to two templates for each type of support.
B. Create an entitlement with two service level agreements (SLAs) for each type of support.
C. Create an entitlement, with two entitlement channels for each type of support.
D. Create an entitlement, and link to two cases for each type of support. OC
Answer: C
Explanation:
Ref: http://inogic.com/blog/2014/06/entitlements-in-dynamics-crm-2013-spring-release/

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